Why shop with
Zoe & Co. Mercantile?
Family-Owned Store
We care about quality, safety, and happy childhood moments. Every product is handpicked by real parents.
Safe & Trusted Products
All toys and books meet U.S. safety standards and come from trusted educational brands.
Fast Shipping & Support
Orders ship from North Carolina with real customer support whenever you need help.
Need help? Start here.
We’ve gathered the most common questions about ordering, shipping, and returns in one place.
What is your processing and shipping time?
Orders are usually processed within 2–4 business days. Delivery time depends on the shipping method selected at checkout. Once your order ships, you’ll receive a tracking email.
How can I track my order?
As soon as your order is shipped, you’ll receive a tracking link by email. If you don’t see it, please check your spam folder or contact us at ZoeandCoMercantile@gmail.com
What if my order arrives damaged?
No worries, we’re here to help! Please send photos of the damaged item and packaging to ZoeandCoMercantile@gmail.com within 48 hours, and we’ll arrange a replacement or refund.